Last updated: October 2025

BookYourMedical (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect the information you share with us, as well as how we use cookies on our website.

1. Who We Are

This website is operated by BookYourMedical, a UK-based brand helping patients safely plan and coordinate medical treatment abroad.

You can contact us about this policy at:
info@bookyourmedical.com

We are the data controller for any personal data you provide through this website.

2. Information We Collect

We collect and process the following types of information:

a) Information you provide directly

  • Name, email, phone number, and details you share when contacting us or submitting an enquiry form.
  • Any details you provide voluntarily when requesting quotes, advice, or treatment information.

b) Information collected automatically

  • Browser type, device, and usage information (through cookies or analytics tools).
  • This helps us improve performance and understand how visitors use our website.

We do not collect medical or sensitive data unless you explicitly provide it as part of your enquiry.

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide requested information.
  • Connect you with suitable clinics or patient coordinators (only with your consent).
  • Send optional newsletters or updates (if you subscribe).
  • Improve our website and content.
  • Comply with legal obligations where required.

We never sell or rent your personal information.

4. Legal Basis for Processing

We process your personal data on one or more of the following lawful bases:

  • Consent – when you choose to share information with us.
  • Legitimate interests – for operating, improving, and protecting our website.
  • Legal obligation – when we must retain certain data for compliance.

5. Data Sharing

We only share your data with:

  • Partner clinics or coordinators, but only with your express permission.
  • Trusted service providers, such as hosting and analytics platforms, who help us run the website securely.

All third parties are bound by confidentiality and data protection requirements.

6. Data Storage and Security

Your information is stored securely on protected servers within the UK or EEA.
We use encryption and access controls to prevent unauthorised access or disclosure.

We only keep data as long as needed for its intended purpose or legal requirements.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Withdraw consent at any time.
  • Request a copy of your data.
  • Object to processing in certain cases.

To exercise your rights, contact us at info@bookyourmedical.com.

8. Cookies

Our website uses cookies to ensure it works smoothly and to help us understand visitor behaviour.
Cookies are small text files stored on your device. We use:

  • Essential cookies – required for core site functionality.
  • Analytics cookies – to measure website usage and improve experience.

You can manage or disable cookies through your browser settings.
By continuing to browse our website, you consent to our use of cookies.

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for their content or privacy practices. Please review their policies before submitting any personal information.

10. Changes to This Policy

We may update this policy from time to time.
The latest version will always be available on this page, and the “last updated” date will reflect any changes.

11. Contact Us

If you have any questions or concerns about your privacy or this policy, contact:
info@bookyourmedical.com
Subject line: “Privacy Request”